General Terms and Conditions of Booking
Please review the following conditions of the unit you will be renting. By accepting your confirmation and checking into the unit it is understood by all parties that you have reviewed and accepted the terms herein.
ARRIVAL AND DEPARTURE: Upon confirmation of your reservation you will receive directions to the home and the keyless entry code, which is necessary to access the unit. Using this code, you may check into the unit anytime AFTER 3pm on your date of arrival. Checkout is NO LATER than 11 AM. Early check-ins and late checkouts are admissible only by previous agreement. It is the guests’ responsibility to print, save or otherwise note their access code before arrival. Hawaii Volcano Vacations will not issue any refunds as a result of failure to do so.
MAXIMUM OCCUPANCY: The nightly rate for this property is for a double occupancy (2 guests). If you intend to have additional occupants over the age of 3 join you in this home please advise us prior to arrival so we may adequately supply the home for the additional guests and charge accordingly.
The house is for the exclusive use of the registered guests and is not to be used to host parties or events that include additional unpaid guests.
Temporary visits by unpaid guests are limited to a maximum of 5 people.
If it becomes known to us after your check-in that you have additional unclaimed guests staying in the home, we will assess a penalty of $50.00 per guest, per stay, in addition to the normal nightly rate for these guests.
DATE CHANGES: Guests may request to change the dates of their reservation free of charge, provided the dates they request are available. Reservations made at special or last-minute rates may be subject to a surcharge should the special conditions under which their original reservation was made no longer apply.
CLEANING FEES: Cleaning fees are assessed on a per-stay basis and cover the costs of preparing the home for your stay. This includes the provision of fresh towels, linens, a starter set of paper products (i.e. toilet paper and paper towels), coffee, tea, creamer, sugar, and toiletries (where applicable). Guests should feel free to enjoy the house and to leave soiled linens and towels for the housekeeper to launder. However, we ask that guests please dispose of their rubbish in the provided outside bins and wash any dishes they may have used upon checkout. Leaving the unit in an excessive state of dirtiness may result in a cleaning surcharge.
VACATION RENTAL DAMAGES: Guest authorizes management to process charges for the costs of repair or replacement of damaged or missing items beyond normal use, excessive clean up, stains, odor removal, late check out, unclaimed extra guests or unscheduled cleaning crew costs. Any damages to rental property should be communicated by the guest to management after arrival, and are expected to be covered by the guest, either through credit card, PayPal or certified check.
NO DAILY HOUSEKEEPING SERVICE: Daily maid service is not included in the rental rate. However, it is available at an additional rate. Please inquire.
NO MEAL SERVICE: All units are equipped with kitchen facilities and are self-catered.
PARKING: Free parking is limited to two (2) vehicles. Vehicles are to be parked in designated parking areas only. Parking on the road is not permitted. Any illegally parked cars are subject to towing; applicable fines/towing fees are the sole responsibility of the vehicle owner.
HOT TUB (when applicable): No children under the age of 6 are permitted in hot tubs at any time. When using the hot tub, please remember there is a certain health risk associated with this facility. Use at your own risk. PLEASE DO NOT STAND ON THE HOT TUB COVERS. These covers are for insulation purposes and are not designed to support a person or persons. To conserve energy and ensure the hot tub stays warm, please remember to cover it when it is not in use.
WATER AND SEPTIC: All units operate on catchment water and UV filtration systems. Tap water is safe for consumption and all other purposes. We ask that guests use water sparingly and respectfully and that they DO NOT FLUSH anything other than toilet paper. Feminine hygiene products should not be flushed at any time.
SMOKING: All properties are NON SMOKING units and guests are not permitted to smoke anywhere inside the home at any time. Smoking is allowed outside but we request that you use provided ashtrays or otherwise properly dispose of cigarette butts.
Smoking in the house will result in a damage penalty of $100, plus the cost for reparation or replacement of any items in the home burned or damaged as a result.
PETS: Pets are not permitted in rental units under any circumstances.
HURRICANE OR STORM POLICY: Volcano Village is located at the 4,000 ft. elevation in a tropical rainforest area. During the hurricane season (July-November) spells of bad weather can pass through frequently, though rarely pose any danger. In case of a tropical storm or hurricane, no refunds will be issued unless the state or local authorities issue a mandatory evacuation order for the area.
On the day that a mandatory evacuation order in a Tropical Storm/Hurricane Warning area is issued, we will immediately refund:
• Any unused portion of rent from a guest currently staying.
• Any advance rents collected or deposited for a reservation that is scheduled to
arrive during the "Hurricane Warning" period.
TRAVEL INSURANCE – We HIGHLY recommend all guests purchase travel insurance. If you wish to purchase travel insurance, visit www.insuremytrip.com for details and to purchase.
LOST AND FOUND – We will make every effort to locate any possessions left behind. Please email us if you have lost any items. If found, we will email you requesting the shipping address, and will ship the items back to you for the cost of the packaging and shipping, which will be charged to your credit card on file, plus an additional 4% credit card processing fee. Any items found in homes will be kept for 30 days. Unclaimed items will be donated to charity.
RIGHT TO REFUSAL OF SERVICE – Both management and the homeowners reserve the right to refuse service if guests have not claimed the proper number of guests staying, or if either party has adequate reason to believe that the property or content thereof will be put at unnecessary risk during a guest's stay for reasons such as, but not limited to, the use of illicit substances on the premises, unauthorized gatherings, excessively loud and disrespectful behavior, or reservation obtained under false pretense.
WRITTEN EXCEPTIONS – Any exceptions to the above mentioned policies must be approved in writing in advance.
This unit is privately owned. The owners are not responsible for any accidents, injuries or illness that occurs while on the premises or its facilities, nor are they responsible for the loss of personal belongings or valuables of the guest. By accepting this reservation, it is agreed that all guests expressly assume the risk of any harm arising from their use of the premises or others whom they invite to use the premises.